Privacy
Last updated: 26 August 2026
Nippon Sanso Singapore Ltd operates the Red Wing Heritage Singapore online store and website, including the related content, features, products, tools and services made available through this website (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit or use our Services, make a purchase, create an account, contact us, visit our stores in connection with an online order, or otherwise interact with us.
If there is any conflict between this Privacy Policy and our Terms of Service concerning the collection, use or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact information, such as your name, email address, telephone number, billing address and delivery address.
Account information, such as your username, password, preferences and account settings.
Order and transaction information, including products viewed, items placed in your cart or wishlist, purchases, payments, returns, exchanges, cancellations and previous transactions.
Payment information, including payment method, payment confirmation and transaction details. Payment information may also be processed by Shopify and our appointed payment service providers.
Customer service information, including information provided when you contact us regarding an order, exchange, return, warranty enquiry, product enquiry or other request.
Device and technical information, such as your IP address, browser type, device type, network connection and other online identifiers.
Website usage information, including how you access, browse and interact with our website, products, pages, advertisements and Services.
Marketing preferences, including whether you have agreed to receive promotional emails or other marketing communications.
We generally do not require you to provide personal information beyond what is reasonably necessary to provide the requested product or service.
2. How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, subscribe to marketing communications, submit a form, contact us or otherwise provide information to us.
Automatically when you access or use our website, including through cookies, pixels and similar technologies.
From Shopify and other service providers that support the operation of our website and eCommerce activities.
From payment providers, delivery partners, customer service providers, analytics providers, marketing platforms and other business partners.
From publicly available sources or other third parties where permitted by applicable law.
3. How We Use Personal Information
We may collect, use or process personal information for the following purposes:
Providing and Managing the Services
We may use your information to:
Process and fulfil purchases and online orders.
Process payments and issue order confirmations.
Arrange delivery, collection, returns and exchanges.
Manage your customer account.
Respond to customer enquiries.
Provide product, sizing, stock and store information.
Process warranty, repair or after-sales requests.
Maintain records of purchases and customer interactions.
Recommend relevant products based on your activity or previous purchases.
Improve our website, products, services and customer experience.
Marketing and Advertising
Where permitted by applicable law and according to your communication preferences, we may use your information to:
Send marketing, advertising and promotional communications.
Inform you about new products, product launches, events, offers and store updates.
Display advertisements that may be relevant to you.
Measure the effectiveness of our marketing campaigns.
Understand customer interests and shopping behaviour.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email. You may still receive non-promotional communications relating to your account, orders, returns, exchanges or customer service requests.
Security and Fraud Prevention
We may use personal information to:
Verify customer accounts and transactions.
Detect, investigate and prevent fraud, unauthorised transactions, illegal activities and security incidents.
Protect our website, systems, customers, employees and business.
Maintain a secure shopping and payment environment.
You are responsible for keeping your account credentials confidential and should not share your password or login details with another person.
Legal and Business Purposes
We may use personal information to:
Comply with applicable laws, regulations and legal processes.
Respond to lawful requests from courts, regulators, government agencies or law-enforcement authorities.
Establish, exercise or defend legal claims.
Enforce our terms, policies and contractual rights.
Maintain appropriate business, accounting, tax and transaction records.
Support a corporate transaction, restructuring, merger, acquisition or transfer of business assets.
4. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to operate the Services, remember your preferences, understand website usage, provide relevant content, perform analytics and support marketing activities.
Some cookies are required for the website, shopping cart, account and checkout functions to operate correctly. Other cookies may be used for analytics, personalisation and advertising, subject to applicable consent requirements.
Where required, you may manage your cookie preferences through the cookie banner or privacy controls available on our website. Disabling certain cookies may affect the operation or functionality of some parts of the Services.
5. How We Disclose Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:
To Shopify, which hosts and supports our online store and related eCommerce services.
To payment processors and financial service providers.
To delivery, courier, warehousing, fulfilment and logistics providers.
To information technology, hosting, cloud-storage and cybersecurity providers.
To customer service, analytics, advertising and marketing service providers.
To professional advisers, auditors, insurers, legal advisers and consultants.
To companies within our corporate group where reasonably required for business operations.
To government authorities, regulators, courts or law-enforcement agencies where required or permitted by law.
In connection with a proposed or completed business transaction, restructuring, merger, acquisition or transfer of assets.
To other parties where you have directed us, requested the disclosure or provided your consent.
Our service providers are expected to process personal information only for the services they perform for us and in accordance with applicable data-protection requirements.
6. Relationship with Shopify
Our online store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide, secure, maintain and improve the Shopify platform and the services made available to our store.
Information submitted through our website may be transmitted to and processed by Shopify and its appointed service providers. These parties may be located outside Singapore or outside the country in which you reside.
For further information about Shopify’s processing of personal information and the rights available to you, please refer to the existing Shopify Consumer Privacy Policy and Shopify Privacy Portal links provided through our website.
We may use Shopify features that use information obtained from your interactions with our store, Shopify and other Shopify merchants to improve store performance, personalisation, fraud prevention, analytics and advertising services. In relation to these enhanced services, Shopify may be responsible for certain processing of personal information and for responding to requests relating to that processing. Where required, appropriate cookie-consent and data-sharing opt-out controls will be provided.
7. International Transfers
Some of our service providers, including Shopify and other technology, payment, analytics, marketing and logistics providers, may process or store personal information outside Singapore or outside the country in which you reside.
Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection that is comparable to the protection required under applicable Singapore data-protection laws.
8. Security and Retention
We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.
However, no electronic transmission, online service or storage system is completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as it is reasonably required to:
Fulfil the purposes described in this Privacy Policy.
Manage your account, orders and customer relationship.
Comply with legal, accounting, tax and regulatory requirements.
Resolve disputes.
Prevent fraud.
Enforce our agreements and policies.
When personal information is no longer required for a legitimate business or legal purpose, we will cease retaining it or remove the means by which it can reasonably be associated with an identifiable individual, where appropriate.
9. Your Rights and Choices
Depending on the laws applicable to you, you may have the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete personal information.
Withdraw consent for certain collection, use or disclosure of your personal information.
Request deletion of personal information where such a right is available.
Object to or restrict certain processing activities where applicable.
Manage or withdraw your marketing communication preferences.
Exercise applicable rights relating to targeted advertising or data sharing.
Certain rights are subject to legal exceptions and may not apply in all circumstances.
We may need to verify your identity before processing a request. We will respond within the period required by applicable law.
If you withdraw consent, we will inform you of the likely consequences where appropriate. Withdrawal of consent may affect our ability to provide certain products, services or account functions to you.
10. Children’s Personal Information
The Services are not intended for children below the applicable age of majority, and we do not knowingly collect personal information from children without appropriate authorisation.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms or other online services that are not operated or controlled by Nippon Sanso Singapore Ltd.
We are not responsible for the privacy, content, accuracy or security practices of these third parties. You should review the relevant privacy notice and terms before providing personal information to a third-party website or service.
12. Complaints
If you have a question or complaint about how we collect, use, disclose or protect personal information, please contact us using the details below.
We will review and respond to the matter in accordance with our internal procedures and applicable laws. You may also have the right to contact the relevant data-protection authority in your jurisdiction.
13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal obligations or regulatory requirements.
The revised Privacy Policy will be posted on this website, and the “Last updated” date will be amended accordingly. Where required by applicable law, we will provide additional notice of material changes.
14. Contact Us
For questions about this Privacy Policy, our data-protection practices, or requests relating to your personal information, please contact:
Nippon Sanso Singapore Ltd
Red Wing Heritage Singapore
Data Protection / Privacy Contact:
Caleb Kong
email: caleb.kong@apac.nipponsanso.com
Address:
1 Shipyard Road, Singapore 628128